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Refund policy

Returns and refund policy

We want you to love your Comic Clothing tee. If you don't, this page explains how to send it back and get your money back. None of this affects your legal rights as a consumer.

This policy applies to orders placed by consumers (people buying for personal use) with Ben Shirley trading as Comic Clothing, 5 Brayford Square, London, E1 0SG, United Kingdom.

The short version

  • Changed your mind? Tell us within 14 days of the day after your order arrives.
  • Then send the item back within 14 days of telling us. Return postage for change-of-mind returns is paid by you.
  • We'll refund you within 14 days of getting the item back (or of you sending us proof of postage, if that's sooner), including your standard delivery charge.
  • Faulty or wrong item? Contact us and we'll put it right, and we'll refund the reasonable cost of the return.

1. Changing your mind (your right to cancel)

Because you're buying online, you have the right to cancel your order within 14 days without giving any reason. Our T-shirts are made to order, but they're standard designs and sizes from our range rather than personalised items, so this right applies to them.

The 14 days end 14 days after the day your order comes into your physical possession (or the possession of someone you've asked to receive it, other than the delivery company). If your order arrives in more than one delivery, the 14 days run from the day after the last item arrives. You can also cancel before your order arrives.

How to cancel

Let us know clearly that you want to cancel before the 14 days are up. You can:

  • email us at benshirley19851@gmail.com with your name, order number and the item(s) you're cancelling; or
  • write to us at 5 Brayford Square, London, E1 0SG, United Kingdom; or
  • use the model cancellation form at the bottom of this page (you don't have to use it).

It's enough that you send your message before the 14 days run out.

Sending the item back

Please send the item(s) back to us without undue delay, and no later than 14 days after the day you tell us you're cancelling. Send returns to:

5 Brayford Square, London, E1 0SG, United Kingdom

You'll need to pay the cost of sending the item back to us.

Please pack the item carefully so it isn't damaged on the way back, and keep your proof of postage. You don't need to use the original packaging.

Condition of returned items

You're welcome to try your T-shirt on, just as you would in a shop. If an item has been handled more than that – for example worn out and about, washed, or damaged – and it's worth less as a result, we may reduce your refund to reflect that loss in value.

Your refund

  • We'll refund the price you paid for the item(s) and the standard delivery charge you paid. If you chose a more expensive delivery option than our standard one, we'll only refund the cost of standard delivery.
  • We'll refund you within 14 days of the day we receive the item(s) back or, if earlier, the day you give us evidence that you've sent them back.
  • We'll refund using the same payment method you used, unless you've agreed otherwise. We won't charge you any fee for the refund.

2. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, the items you buy from us must be of satisfactory quality, fit for purpose and as described. If there's a problem, please contact us at benshirley19851@gmail.com with your order number, a description of the problem and a photo if you can.

  • Within 30 days of delivery: you can reject the item and get a full refund.
  • After 30 days: you can ask for a repair or replacement. If that isn't possible, or it doesn't fix the problem, you can ask for a refund or a price reduction. If this happens within 6 months of delivery, your refund won't be reduced for the use you've had; after 6 months, a deduction for use may apply.
  • Within the first 6 months: if a fault shows up, it's assumed to have been there when the item was delivered, unless we can show otherwise.
  • After 6 months: you may need to show the fault was there when the item was delivered. You can make a claim for up to 6 years from delivery (5 years in Scotland).

We'll pay the reasonable cost of returning a faulty or wrong item. Please keep your proof of postage and send us a copy (a photo is fine) and we'll refund your postage cost. Any refund will be made within 14 days of us agreeing you're entitled to it, using your original payment method.

These rights don't cover normal wear and tear, accidental damage, or damage caused by not following the care label.

3. Your legal rights

Nothing in this policy affects your legal rights. For more information, visit Citizens Advice or call the Citizens Advice consumer helpline on 0808 223 1133.

4. Contact us

Ben Shirley trading as Comic Clothing
5 Brayford Square, London, E1 0SG, United Kingdom
Email: benshirley19851@gmail.com

Model cancellation form

(Complete and return this form only if you wish to cancel your order. You don't have to use it.)

To: Ben Shirley trading as Comic Clothing, 5 Brayford Square, London, E1 0SG, United Kingdom, benshirley19851@gmail.com

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:
____________________________________________

Ordered on* / received on*: ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

* Delete as appropriate